Preloader

HAVE QUESTIONS?

WE’VE GOT THE ANSWERS YOU NEED

GENERAL INFORMATION

We collaborate with creators, streamers, and forward-thinking brands looking to stand out through bold visuals and storytelling. Whether you’re a startup, a gaming brand, or an individual creator, Ember Light Studio adapts to your scale and ambition.

Yes — our studio operates entirely online. We collaborate with clients worldwide through video calls, shared documents, and cloud-based file delivery.

Absolutely. From logo design to full brand identities or video edits, we tailor our approach to each project’s goals, timeline, and budget.

We blend cinematic storytelling with design strategy — crafting visuals that connect emotionally and stand the test of time. Every project is hands-on, personal, and built from a place of creative passion.

PROJECT & PROCESS

Everything begins with your message. Once you reach out through our contact form (or directly at hello@emberlight.net), we’ll review your project details and reply with next steps.
If we’re a good fit, we’ll schedule a short chat to clarify goals and scope. After that, you’ll receive a digital project agreement outlining the deliverables, pricing, and timeline.


Both parties sign the agreement before any creative work begins — ensuring clarity, trust, and alignment from day one.

Definitely. We offer a free initial consultation to learn about your project, answer questions, and see if we’re the right fit before any paperwork is signed.

We use industry-standard tools — Adobe Photoshop, Illustrator, Premiere Pro, After Effects, Audition/Audacity, and Procreate. These allow us to craft professional, high-quality visuals and motion content.

We provide regular updates at key milestones — sharing visuals, drafts, or preview videos through email or cloud links. You’ll always know where your project stands and have the opportunity to give feedback along the way.

PRICING & PAYMENT

Pricing is based on project scope, complexity, and timeline. Once we understand your vision, we’ll provide a clear written quote — no hidden fees or surprise costs.

Yes. A 50% deposit secures your booking and allows us to begin work. The remaining balance is due once the project is completed and approved.

We accept payments via bank transfer or PayPal. All prices are quoted in GBP, though we also accept international payments in USD or EUR.

Yes — every project includes a digital invoice and a signed agreement document outlining the details and terms for your records.

CREATIVE & BRANDING

Yes. We can evolve and refine your current assets, or rebuild them entirely while keeping your brand’s core identity intact.

All branding packages include a detailed brand kit — with your logo variations, color palette, and typography — so you can stay consistent across all platforms.

Before we start, we’ll dive into your goals, audience, and visual tone — exploring moodboards and references to define your style direction. Every creative decision, from color to composition, ties back to your brand’s story and message.

That’s completely fine. We’ll guide you through a discovery process — finding the look, tone, and visual language that best represents who you are. Many of our clients come to us with only a rough idea, and together we build something unforgettable.

SUPPORT & REVISIONS

The number of revisions depends on the project scope and can be tailored to your needs. Some clients prefer a streamlined one-round process, while others want more creative exploration. We’ll discuss this during the planning stage, and it will be clearly reflected in your quote and project agreement.

After final approval and payment, you’ll receive all deliverables in organized folders via a secure download link. We’ll also keep a backup for a limited time in case you ever need to reaccess files.

Absolutely. Many clients return for seasonal variations, rebrands, or motion upgrades. We can reopen a past project anytime to build on what we’ve created together.

GET IN TOUCH WITH US

Tell us about your project and what you’re looking to create. Whether it’s branding, video, or design, we’ll review your details and get back to you with ideas and next steps.